ERIClean North America Warranty

ALYDON Inc. warrants to the End User each new machine, new accessories, and genuine replacement parts against defects in material and workmanship under normal use and service. 

Our obligation under this warranty is limited to repair of the defective item by an Authorized Service Center. Warranty coverage shall begin on the date the machine was shipped from the factory to the Authorized Dealer. Warranty coverage can be adjusted to begin up to six months from date of shipment from the factory with a proof of sale from Authorized Dealer to its End User. Warranty claims must be submitted within 30 days of service date. All warranty registrations and claims are completed by e-mailing uswarranty@alydoninc.com

The coverage period is specified below:

Products Parts 1,2 Labor 2 Travel 2,3
Carpet Dryers 1 year 1 year -
Sweepers 2 years 1 year -
Vacuums 3 years 2 years 180 days
Cord Electric Machines 3 years 2 years 180 days
Burnishers 3 years 3 years 180 days
Commercial Scrubbers 3 years 3 years 180 days
Exceptions Parts Labor Travel
Accessories/Replacement Parts4 90 days - -
Batteries7 Manufacturer Defect:
36 months, 100% coverage
Manufacturer Defect:
36 months, 100% coverage
Manufacturer Defect:
36 months, 100% coverage
Vacuum Motors and Rectifiers 3 years 2 years 180 days
Roto-mold Components 8 years See Note 5 See Note 5
External Battery Chargers As offered by manufacturer As offered by manufacturer As offered by manufacturer
Notes
1 - Parts repaired or replaced are guaranteed for the remainder of the original machine warranty period.
2 - Coverage only applicable to products sold and used in North America. Parts used for repair must be purchased through ALYDON Inc.
3 – Travel warranty coverage limited to three (3) hours of round trip travel time to remedy a defective product or part.
4 – Applies to replacement parts only after machine warranty coverage has expired.
5 – Labor and travel follows warranty offered on original machine.
6 – Brush motors and belts carry three (3) years parts and labor.

This warranty shall not apply to repairs resulting from accidents or misuse, damage in transit, overloading the capacity of the machine, or failure due to lack of proper maintenance or care as described in the operating and maintenance instructions. Minor adjustments, such as tightening of screws or bolts not connected with the replacement of parts, are not covered. Replacement of expendable wear items such as scrub brushes, pad holders, carbon motor brushes, bulbs, bags, filters, and various rubber/plastic parts are also not covered. Repairs or alterations by an organization other than the factory or an Authorized Service Center are not covered and will void any ALYDON Inc. warranty as to the parts or systems repaired or altered by a non-authorized organization. 

THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION OF THE LIMITED WARRANTIES STATED WITHIN. NO OTHER WARRANTY, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS MADE EXCEPT AS EXPRESSLY STATED HEREIN. ANY STATUTORY IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, THAT ARE IMPOSED BY LAW DESPITE THE EXPRESS LIMITATION OR WARRANTIES ABOVE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE WRITTEN WARRANTY. BUYER UNDERSTANDS, ACKNOWLEDGES, AND AGREES THAT THE REMEDIES PROVIDED UNDER THIS LIMITED WARRANTY ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO THE BUYER. ALYDON INC. WILL NOT BE LIABLE FOR ANY OTHER OR ADDITIONAL DAMAGES, INCLUDING BUT NOT LIMITED TO: INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE FURNISHING, PERFORMANCE, USE OF, OR INABILITY TO USE THE MACHINE. ANY EXTENSIONS OF OR MODIFICATIONS MADE TO THIS WARRANTY BY A DEALER/DISTRIBUTOR OF ALYDON INC. ARE THE SOLE RESPONSIBILITY OF THE DEALER/DISTRIBUTOR. 

All transportation or shipping charges resulting from the return of machines, parts, or accessories shall be the responsibility of the End User. When returning, please provide an explanation of the problem and include the serial number of the machine as well as the name of the selling organization. The Technical Service department of the Authorized Service Center or the factory will investigate and then contact you. ALYDON Inc. reserves the right to change its warranty policy without notice.